Gem By Carati marked the Ng family's third store in Calgary. Henry's Jewellers was the very first store, which launched in the Lancaster Building in 1978. Carati was the second store, which was started in Banker's Hall in 2003. Gem was started in December 2011 and serves as a leading destination for fine Swiss watches and other exclusive brands, such as Forevermark Canadian Diamonds. In September 2018, Gem by Carati relocated to the Bankers Hall second floor. The new location boasts 1650 square feet with a selection of classic and brand-new brands and an exclusive custom design bar. Gem by Carati is a one-stop-shop for everything you need, with full services that include watch repair, goldsmithing, and gemological. Come visit us today and experience our offerings.
Reviews Summary
Reviews describe Gem by Carati as a great store that promises great jewelry and excellent service. Clients are especially happy with the owner, Justin. Although some have had older jewelry repaired, most have bought new jewelry, particularly wedding and engagement rings. They seem to find it easy as the staff is knowledgeable and patient. Here they feel free to ask any questions they have, whether about available options or design. In a world that remains fairly nervous due to the pandemic, customers admit customers enjoy the immense caring exhibited by the staff. The appraisals have an outstanding place in the market and have consistently appeared in numerous online reviews where they attract potential customers. Overall, the client seems to feel satisfied, in fact for instance, were moved by the understanding the staff showed when they were in a hurry to buy their engagement ring. One customer even claims that they had a vacation and they could not that they could not change but still got the ring they wanted in time. Gem by Carati receives a lot of positive reviews, and that means that the owner and the staff are committed to customer service.
Frequently asked questions
7 questions
What do Gem By Carati clients say about the work?
Clients frequently praise the exceptional customer service, particularly highlighting Justin's professionalism and knowledge. Many appreciate the team's attention to detail and their ability to create custom pieces, ensuring a pleasant and pressure-free shopping experience.
Does Gem By Carati offer custom engagement ring design, and what do customers say about their experience?
Yes, they specialize in custom engagement ring design. Reviewers commend the team's ability to listen to their needs and create stunning rings, often noting the smooth process and the quality of the final product.
Can I get my watch repaired at Gem By Carati, and how do customers feel about the repair service?
They offer watch repair services, including battery and strap replacements. Customers express satisfaction with the prompt and professional service, often mentioning the quality of repairs and the friendly staff.
What are the hours of operation for Gem By Carati?
What types of jewelry repair services does Gem By Carati provide?
They offer a full range of jewelry repair services, including ring resizing, soldering chains, and stone replacement. Customers appreciate the quality and efficiency of these services, often noting the friendly staff.
How does Gem By Carati assist customers with personalized jewelry shopping?
The team provides personalized jewelry shopping consultations, helping clients with budget planning and education about jewelry. Reviewers highlight the lack of pressure and the supportive atmosphere during consultations.