Helpful staffReasonable pricesExcellent customer serviceFriendly serviceCreative jewelryGreat experienceWarm and welcomingGood qualitySignature store scentGift packaging
About this business
AUTHENTIC DESIGN AND MATERIALS
We make luxurious high-quality items from natural materials such as shell and real stone. We make high-end, accessible fashion and the latest trends. 100% of our annual profits are given to women’s and children’s causes. They help people live better, learn more and do more. We love being able to develop innovative products at our base in Austin, Texas. But we always remain focused on the basics of color, form, and material.
Reviews Summary
The reviews in summary are overwhelmingly positive. The staff, in particular, are regularly lauded for being helpful. One person even highlighted an instance where an employee, in addition to refunding them and in one instance gifting them a necklace, went above and beyond to support them during a difficult time. Similarly, customers praised the quality and diversity of the selection, noting that the prices were also reasonable. One review hilariously added that Scott, the company boss, is the world's best, which displays the happiness that the writer gets from the store. There are also numerous references to the store smelling fantastic and selling candles. Despite this positive feedback, one review criticizes the pricing, noting that the products' quality could be improved. Overall, customers are so pleased with the store that repeat visits and positive reviews are guaranteed. Another exciting element of the store is its community service, particularly for local groups. One person noted that several new items had been stocked during a sale and that a percentage of all purchases go to charity. The store also treats pets kindly, which means that their level of customer service goes even further.
Frequently asked questions
7 questions
What do Kendra Scott clients say about the work?
Customers frequently praise the friendly and helpful staff, highlighting their willingness to assist with selections and gift packaging. Many appreciate the quality of the jewelry and the store's commitment to supporting local nonprofits, creating a positive shopping experience.
Does Kendra Scott offer gift services, and what do customers think about them?
Yes, they provide gift packaging, customized gifts, and branded merchandise. Reviewers often mention the attractive gift packaging and the thoughtful customization options, making it a popular choice for special occasions.
Can I get customer support for exchanges at Kendra Scott?
Yes, they offer exchange services along with consultation and aftercare advice. Customers have reported positive experiences with the exchange process, noting the staff's efficiency and kindness.
How does Kendra Scott ensure quality in their jewelry?
They create luxury, high-quality products using natural materials like shell and genuine stone, ensuring that their designs remain consistent with their core principles of color, shape, and material.
What types of jewelry can I find at Kendra Scott?
They offer a variety of jewelry sales, including rings, necklaces, and bracelets. Customers appreciate the unique designs and quality of the pieces available in-store.
Does Kendra Scott support any charitable causes?
Yes, their annual profits go directly to supporting women's and children's causes, which help improve lives and open up opportunities, reflecting their commitment to social responsibility.